24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of getting assistance in a timely manner, that's why our shared web hosting services feature 24/7 tech support plus various means of contact. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and talk to a live representative, in order to find out about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up getting a service that you can't use. If you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it needs further analysis. In contrast to the vast majority of suppliers out there, we answer to all the tickets within 1 hour, so you will not have to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you can take advantage of our 24/7 tech support services even on official holidays. All of your websites will be available at all times and so will we. With various connection options, you'll be able to select the optimal method to get in touch with us and find out about our solutions in case you don't have an account yet, or request assistance if you are already among our customers. You will be able to give us a call, start a chat with a live representative, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature a one-hour answer time guarantee, even though it rarely takes over 20 minutes to receive assistance irrespective of the complexity of the problem. With our customer and tech support services, we'll be available for you whenever you need us, not a few days later.
24/7 Customer Support in VPS Servers
If you purchase a VPS server from our company, you can use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have several local telephone numbers in the USA, Great Britain and Australia plus a live chat service. When you are an existing customer and you need assistance with some technical issue that requires longer time to investigate or resolve, you will be able to open a ticket through your billing account or you will be able to send an e-mail and we will take care of the trouble and send you a response within one hour. The reply time is guaranteed 24/7, including weekends and holidays, still for most problems it takes no more than half an hour to get support. The support service covers your VPS as well as all pre-installed software it comes with, so if you'd like to have help with third-party software, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
We know how important it is to get timely support in general, let alone if you run a whole server, so each dedicated server that we offer features 24/7 support with 1-hour reply time warranty regardless of the situation. The service is totally free for all the issues with your server or the software that was installed from our administrators during the setup, which means that you can get in touch with us as many times as you would like, even during holidays. You could either open a trouble ticket from your billing section or you could send an email, and the actual response time for both rarely exceeds 30 mins since we have admins available 24-7-365. If you want general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers that we have on as many as three different continents or you may take advantage of our live chat service and consult with an agent online. For third-party software support, we provide a Managed Services upgrade, that you'll be able to add to your server package from the billing Control Panel.