Integrated Ticketing System in Shared Web Hosting
The ticketing system that we are using for our shared web hosting plans isn’t separate from the hosting account. It is an indivisible part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any moment with just a few mouse clicks, without signing out of your account. The ticketing system features a quick-search box, which will help you trace de facto any ticket that you have submitted in the past, if necessary. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to handle a specific issue before you actually send a ticket. The response time is maximum 60 minutes, which suggests that you can receive timely assistance whenever you need it and if our help desk support team suggests that you should do something in your hosting account, you can do it straight away without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with us and you want to contact our help desk team members, you’ll be able to submit a ticket directly from your Hepsia Control Panel instead of going through a totally different technical support platform like you’ll need to do with most web hosting providers out there. Our integrated trouble ticket system will allow you to submit a new ticket without efforts and to go through older tickets using a clever search filter. Furthermore, you will be able to take a look at the applicable knowledgebase articles that our system will offer you on the basis of the category that you pick for your new ticket. You can carry out all the above-mentioned activities without leaving your Hepsia Control Panel at any moment, which goes to say that if you bump into any complication or have an enquiry, you can get in touch with our technicians and solve the specific issue in no more than sixty minutes using one single support platform.