If you have purchased a hosting plan and you have certain enquiries with regards to a given function/feature, or if you’ve stumbled upon some difficulty and you need assistance, you should be able to contact the respective help desk staff. All web hosts deploy a ticketing system no matter if they provide other ways of contacting them apart from it or not, since the quickest way to solve a problem most often is to open a ticket. This mode of communication makes the replies sent by both parties simple to track and allows the client support team members to escalate the situation if, for instance, an administrator has to step in. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you’ll need to have no less than 2 different accounts to touch base with the customer care staff and to actually administer the hosting space. Incessantly signing in and out of different accounts might be a nuisance, not to mention the fact that it requires quite a long time for the majority of hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we are using for our shared web hosting plans isn’t separate from the hosting account. It is an indivisible part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any moment with just a few mouse clicks, without signing out of your account. The ticketing system features a quick-search box, which will help you trace de facto any ticket that you have submitted in the past, if necessary. Additionally, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to handle a specific issue before you actually send a ticket. The response time is maximum 60 minutes, which suggests that you can receive timely assistance whenever you need it and if our help desk support team suggests that you should do something in your hosting account, you can do it straight away without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with us and you want to contact our help desk team members, you’ll be able to submit a ticket directly from your Hepsia Control Panel instead of going through a totally different technical support platform like you’ll need to do with most web hosting providers out there. Our integrated trouble ticket system will allow you to submit a new ticket without efforts and to go through older tickets using a clever search filter. Furthermore, you will be able to take a look at the applicable knowledgebase articles that our system will offer you on the basis of the category that you pick for your new ticket. You can carry out all the above-mentioned activities without leaving your Hepsia Control Panel at any moment, which goes to say that if you bump into any complication or have an enquiry, you can get in touch with our technicians and solve the specific issue in no more than sixty minutes using one single support platform.