One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting plans feature a sixty-minute response guarantee, which means that no matter what inquiry or predicament you might have, we will always be there to help you out. Actually, it seldom takes more than half an hour to get an issue sorted out or a question answered, and this is valid for both pre-sales and technical matters. Our technical support staff representatives will be at your disposal 24/7, even on weekends and national holidays, which goes to say that you will obtain timely support whenever you need it. We know just how costly time can be, so by the time we respond to your trouble ticket or email, we’ll have investigated the issue and, if we haven’t figured out a solution, we’ll supply you with more info on what you need to do on your end, when the case necessitates it. With our support services, you can rest assured that there will be somebody to help you out straight away, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we realize how important it is to receive quick support, we promise that you won’t ever have to wait for more than one hour to obtain an answer to any ticket that you post from your semi-dedicated server CP. In reality, you’ll seldom have to wait around for more than twenty-thirty minutes and this applies to any question regardless of what its nature is – billing, general or technical. What’s more, our customer and technical support team is available to you 365 days a year, so even if you send a ticket during holidays, you’ll always obtain a blazing-fast response, which will contain the answer to a query, the solution to a predicament or the details required to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever need to waste a whole day hanging around awaiting a response like you would with many other web hosting companies.