A 99.9% Server Uptime
We have set up our shared web hosting platform using reliable hardware and heavily customized software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on each of our physical servers in order to guarantee optimal security and dependability. We have installed a number of anti–DoS appliances coupled with very powerful firewall software to make sure our internal network is invincible and safe.
All our shared web hosting plans packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, the guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it’s vital that you also build your own network infrastructure. Because of this, we built a custom–configured internal network in all our datacenters. Relying on top–class Juniper switches and routers, our internal network allows for faster–than–the–blink–of–an–eye data transmission speeds and is fully redundant.
Hence, you can enjoy a 99.9% network uptime in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, regardless of which hosting plan you’ve selected.
A 30–Day Money–Back Guarantee
While we have given our best to minimize all possible risks with our cloud hosting plans and while our company offers exceptional tech support, there are occasions when the customer is simply not pleased with what we are offering. Or he wants to switch to a more powerful web hosting solution, like a VPS server or even a dedicated server.
That is the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not pleased, you will get your money back.
24/7 Technical Support
We have conscientiously selected each individual member of our 24x7 support team to make sure that we can offer you the very best technical support that you can get. Each one of our techs has several years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. What’s more, they’re available 24–7–365 – you can contact them whenever you want and they’ll reply back to you ASAP.
Their average support ticket response time is below twenty minutes, while with many other web hosting companies you need to wait for days. Besides, we offer a 1–hour response time guarantee. Regardless of what happens, your inquiries will be responded to in under 60 minutes.