Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your help requests will be attended to within maximum one hour after the support ticket or e–mail is received. If your case needs further assistance from a server administrator, we will direct the ticket or the e–mail to the person in charge, without delay and we will leave a note to notify you that more time will be required for arriving at a solution. If you order the Managed Servers package, all of the server management services included there will be executed whenever you like.
A Premium Customer Care Service
Our technical support staff will be available to you twenty–four–seven if you need help while working with our Site Control Panel or with any of the applications that we install on your behalf on the dedicated web hosting server. What is more if you require help tackling the standard admin tasks on your dedicated hosting server, you can have a look at the Managed Servers package, which includes backup disk space, OS updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etc.
An Intuitive Help Area
Our Site Control Panel has been installed by default for every dedicated web hosting plan. Among its features is a rather handy integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. The majority of instructional articles have video versions which demonstrate all the tasks that you can carry out in a highly illustrative manner. You will find the educational articles and the video tutorials in the top right corner of each Site Control Panel section.