Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help Center section integrated into your Site Control Panel offers a collection of help articles and commonly asked questions. Aimed towards fixing any common issue that you might possibly stumble upon, they are written by our support team of experienced technicians.

  • Top quality support service

  • Instructional Videos

  • For all of you who prefer to learn how to settle a typically encountered issue by watching a how–to video, we have added a compilation of video tutorials to our Site Control Panel. All the instructional videos are brief and easy to grasp. They offer step–by–step demonstrations of different site management operations.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24/7 client support service and a one–hour support ticket response time guarantee. Our competent customer service technicians will be online 24x7x365 to attend to your inquiries and to resolve any problem that you might possibly stumble upon. Just open a tech support ticket from the Help section and we will respond instantly.